Service Best Management Workshop

Create an environment of superior customer service

For business owners and managers, the Service Best Management workshop helps create the right environment for delivering superior customer service.

This workshop will benefit your business on every level, from a more positive work environment and higher staff retention, to satisfied customers, repeat business, new patrons, and increased profits.

The workshop demonstrates proven methods for identifying and tracking customers’ expectations and key service gaps, developing standards to ensure consistent and superior service, and motivational tools to inspire and maintain a customer-focused attitude.

Pre-requisite: There is no pre-requisite for this course.

Exam: No exam.

Pricing: Workshop price includes seven-hour facilitated workshop and participants' resources, per group of up to 12 participants.

About Service Best

Tourism Saskatchewan's training and education branch, the Saskatchewan Tourism Education Council (STEC), working in partnership with a service industry advisory committee, has been developing award-winning customer service training since 1990. STEC acquired this workshop in response to the need for specialized training that contributes to professionalism in service delivery in all types of businesses. In addition to this two-day workshop for supervisors and managers, there is a one-day workshop for frontline employees, an online course for frontline employees, and a one-day workshop for health care providers. The program is available to anyone who deals with customers. Service Best is updated regularly, most recently in 2017.

Please note: When you purchase this program, it is available only for your use in your personal account. You will not be able to provide access to other individuals. The quantity shown in the shopping cart should be for your use only. If you are a registered group manager purchasing on behalf of your organization, please log in before proceeding. If this is the first time you have ordered from us, please check your email for your account confirmation before using your new purchase.

Upcoming Workshops

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No upcoming Workshops.

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