Understanding Customers Workshop

Your next step in service recovery.

Service Best introduced you to the L.E.A.R.N. Service Recovery Cycle.

Understanding Customers shows you how to identify and manage the five Customer Behaviour Styles that can derail your best sales efforts. This highly focused three-hour workshop takes L.E.A.R.N. to the next level. Practice our Three Step Plan that gets results by resolving problems and providing exceptional service.

Pre-requisite: Service Best Workshop or Service Best Online Course.

Exam: No exam.

Pricing: Workshop price includes three-hour facilitated workshop and participants' resources, per group of up to 25 participants.

Upcoming Workshops

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