Service Best Online Course

Good service doesn't happen by accident.

Create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans.

Creating a service culture requires an investment in training to develop skills and to engage frontline staff, supervisors and managers in conversations about the importance of providing superior service.

Enrolling your frontline staff in Service Best gives them the skills and confidence to deliver great customer service.

What you learn in Service Best:

  • Use the techniques associated with Service Best.
  • Demonstrate the skills for handling difficult situations with customers.
  • Discuss the behaviours and qualities associated with developing and maintaining the positive attitude necessary for providing excellent service.
  • Be more confident in your role as a service professional for your company’s products and services.

Service Best includes a 25-question multiple choice knowledge check.

In addition to this online course, Service Best is available as a one-day, seven-hour classroom workshop. For business owners, managers and supervisors, the Service Best Management workshop helps create the right environment for delivering superior customer service.

Pre-requisite: There is no pre-requisite for this course.

Access: You will have 30 days to complete the course from the day you enroll.

Exam: There is a 25 question multiple choice knowledge check. The knowledge check is generated randomly from a bank of questions. To pass the knowledge check, a mark of 80% must be achieved.You will have five attempts to complete the exam.
 

About Service Best

Tourism Saskatchewan's training and education department, the Saskatchewan Tourism Education Council (STEC), working in partnership with a service industry advisory committee, has been developing award-winning customer service training since 1990. STEC acquired this workshop in response to the need for specialized training that contributes to professionalism in service delivery in all types of businesses. In addition to this online course, there is a one-day workshop for frontline employees, a two-day workshop for supervisors and managers, and a one-day workshop for health care providers. The program is available to anyone who deals with customers. Service Best is updated regularly, most recently in 2013.

Acknowledgements

The development of Service Best Online has been made possible through the generous support of tourism partners in East Central and West Central Saskatchewan.



Please note: When you purchase this program, it is available only for your use in your personal account. You will not be able to provide access to other individuals. The quantity shown in the shopping cart should be for your use only. If you are a registered group manager purchasing on behalf of your organization, please log in before proceeding. If this is the first time you have ordered from us, please check your email for your account confirmation before using your new purchase.
$30.00
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