WorldHost Fundamentals is a one-day workshop that teaches frontline employees the skills and techniques required for world-class customer service. The workshop engages entry level staff in all types of businesses and organizations. It provides them with a greater understanding of the importance of tourism in their communities.
Participants learn the key commitments of exceptional, professional service that will greatly enhance Saskatchewan's tourism workforce.
Workshops are presented by certified trainers exclusively through Tourism Saskatchewan.
The key learning points of the Fundamentals workshop are:
- How To Extend a Hello & Welcome
- Working Towards "WOW"!
- How Effective is Your Communication?
- The Power of Listening
- Tourism — It's Everybody's Business!
- Now It's Up To You!
Additional workshops in the WorldHost Series:
- Solving Problems Through Service*
- Service Across Cultures*
- Sales Powered By Service*
- Customers With Disabilities*
- Japanese Service Expectations*
*The Fundamentals workshop is strongly recommended as a starting point.
Special Offer, limited time only:
$25 per person, plus GST, for a limited time only. Workshops must have a minimum of 16 participants. After the promotional period, the regular WorldHost training price of $95 per person, plus GST, applies.
This special pricing is offered to make it easy for businesses, associations, chambers of commerce, municipal leaders, and other groups to bring WorldHost training to their communities.
Please note: When you purchase this program, it is available only for your use in your personal account. You will not be able to provide access to other individuals. The quantity shown in the shopping cart should be for your use only. If you are a registered group manager purchasing on behalf of your organization, please log in before proceeding. If this is the first time you have ordered from us, please check your email for your account confirmation before using your new purchase.